Refund Policy

The short version

MedStitch purchases are small, one-time payments that unlock something in your log straight away. Because they’re delivered immediately, they’re generally non-refundable — but if something went wrong on our side, or you were charged for something you never received, email us and we’ll make it right.

What you’re buying

MedStitch offers three one-time purchases, each tied to a single log:

• PDF report ($3.49)— a downloadable summary of a log’s entries.
• Archive this log ($5.95) — stops that log from being auto-deleted after 7 days.
• Bundle ($7.95) — the PDF report and archive upgrades together for that log.

All three are single, non-subscription payments. Nothing renews and nothing is charged again. Each purchase is delivered immediately once payment succeeds.

Our general policy

Because these are digital purchases that take effect the moment you buy them — the log is kept, or the PDF is unlocked, right away — MedStitch does not offer refunds as a rule, and there is no set refund window. We do, however, review every request individually.

When we will refund

We’ll issue a refund on a case-by-case basis when something clearly went wrong, including:

• You were charged more than once for the same purchase.
• Payment succeeded but the upgrade never unlocked in your log — and we can’t resolve it by re-applying it.
• You bought a PDF report and the file we generated is unusable due to a bug on our side.
• You bought “archive this log” on a log that we then had to remove for a reason that wasn’t your fault.

We generally can’t refund purchases where the upgrade worked as described — for example, if you bought “archive this log” and later decided you no longer needed the log, or if you downloaded the PDF successfully and later wanted to undo the purchase. If your situation isn’t listed here, still email us — we’d rather hear from you than not.

How to request a refund

Email support@medstitch.net as soon as you notice the problem. Please include:

• The email address you used at checkout (this is how Paddle finds the payment).
• The approximate date and amount of the charge.
• Which purchase it was (PDF, archive, or bundle).
• A short description of what went wrong.

We aim to reply within a few business days. Please contact us before disputing the charge with your bank — a chargeback usually takes longer to resolve than a direct refund, and once one is opened we can’t process the refund ourselves.

How refunds are processed

Payments on MedStitch are handled by Paddle, our merchant of record. When we approve a refund, Paddle returns the money to the original payment method. Card refunds normally appear within 5–10 business days, though your bank sets the exact timing. Refunds are made in the same currency you were charged in, and any currency-conversion differences your bank applied at the time of purchase may not be recoverable.

Your statutory rights

Nothing in this policy limits any consumer rights you have under the law where you live, including rights under EU, UK, or U.S. state consumer-protection laws. Where you have a statutory right to a refund, this policy does not override it. By starting a purchase and getting immediate access to your upgrade, you acknowledge that any statutory right of withdrawal for digital content may no longer apply once delivery has begun.

Changes

We may update this policy as MedStitch evolves. The date at the top always reflects the current version, and any change applies only to purchases made after that date.

Contact

Refund requests and purchase issues: support@medstitch.net

General enquiries: contact@medstitch.net